Shipping & Returns
Shipping Policy
On average, and assuming all items in your order are in stock, your order will ship within 2 business days (M-F), which doesn't include transit time. Transit times will vary from state to state, but in general, once it is shipped you can expect you package to arrive within 1-7 business days. Since we cannot guarantee delivery time, please allow enough time for delays in transit, delays at the main warehouse, or items that may be on back order.
Commercial and Residential Definitions:
Definition of Commercial Address
Commercial addresses are those defined by our freight carrier as commercial sites. Typically, these addresses are zoned as commercial real estate. Most commercial sites have tractor-trailer access and a loading dock.
Definition of Residential Address
The fact that a business is being operated from a location does not qualify it as a commercial address. Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a residential address. In most cases, our freight carrier will contact you to make an appointment before delivery is attempted to a residential address.
Common Carrier Delivery Options:
Commercial Address without Liftgate Service
To qualify for this rate, the address must meet the terms of a commercial address as defined above. In most cases, it will also have tractor-trailer access with a loading dock suitable for unloading with a pallet jack or forklift. Freight companies generally favor dock delivery and therefore charge the lowest rates for this option.
Commercial Address with Liftgate Service
To qualify for this rate, the address must meet the terms of a commercial address as defined above. Liftgate delivery is provided for those businesses not equipped with a loading dock. There is an additional $50-$100 fee (depends on carrier) for liftgate service.
Residential Address without Liftgate Service
This shipping method should be chosen with extreme caution. Most residential areas are not suitable for delivery without a liftgate. The driver, in most cases, will NOT be able to assist with the unloading of the shipment. Residential delivery is also defined as curbside delivery to your home (it does not include inside delivery).
If you are not willing or able to accept curbside delivery by yourself, you will have to make arrangements to have someone there to help. In some cases, where the shipment is too heavy for the driver to place on the ground all at once, you may be required to assist the driver to get your cabinet order removed from the delivery truck. Therefore, it is very important to have someone there that is physically capable of helping if necessary.
Residential Address with Liftgate Service
Most residential deliveries via common carrier should choose this method. Freight carriers prevent their drivers from assisting with the unloading of heavy equipment other than to lower it via the liftgate to ground level. Please have the necessary manpower available to receive your items with limited delay to the driver. There is an additional $50-$100 fee (depending on carrier) for liftgate service.
Please make sure that the delivery address is correct for your order. PKB Cabinetry will NOT be responsible for ANY address errors made by the purchaser when checking out. In the event you realize you made an error with the shipping address, please contact us immediately to correct the mistake. If we can correct the mistake before your shipment leaves our facility you will not incur any additional charges.
